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Firstar Dental

Firstar Dental
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Warranty

Our Warranty

Firstar Dental Co. and its employees are proud of the products we manufacture for the dental community. We stand behind these products with a warranty against defects in material and workmanship, as provided below.

If you experience difficulty with the application or operation of any of our products, first contact the distributor you purchased the equipment from, or our technical service department through our contact form. We will work with your service technician or whoever is servicing your equipment to try and resolve the issue over email, phone, or video call.

If a product return is required, we will provide you with a Return Authorization Number (RMA#) and shipping instructions to return the product to the proper facility. If the product is under warranty, we will ask you to provide proof of purchase, such as a copy of your invoice. Please be sure to include the RMA# on the package you are returning. Freight costs for product returns are the responsibility of the customer.

Products under warranty will be repaired or replaced at our sole discretion and returned at our expense. We are not responsible for shipping damages. We will, however, help you file a claim with the freight carrier.

Firstar Dental Co. warrants all equipment and parts to be free of defects in material and workmanship, under normal usage, under the following terms: 

Warranty Terms:

  • Patient chairs / Provider stools - 5 years from the date of receipt 

  • Hydraulic Pump Assembly - 10 years from the date of receipt

  • Chair / Stool upholstery - 2 years from the date of receipt

  • Delivery Systems - 5 years from the date of receipt

  • Power supplies, Syringe Buttons, HVE, and SE valves - 1 year from date of receipt

  • Water Bottles, Gas Springs, and Handpiece Tubing - 2 years from the date of receipt

  • Air and Water Tubing Connectors (T’s), Distribution Block, Master Control Block, Flow Valves - 20 years from the date of installation 

  • Operatory Lights -5 years from the date of installation

 

Please note the following additional terms of our warranty and return policy: 

  • This warranty covers manufacturing defects only and does not cover defects resulting from abuse, accidents, misuse, improper installation and/or handling, cleaning, care, or maintenance.

  • Damage, including, without limitation, discoloration of upholstery, resulting from contact, such as dye transfer, from garments worn by dental staff/team, the use of chemicals, cleaners, disinfectants, or sterilization is not covered under this warranty, nor is normal wear and tear. Failure to follow or observe our operating/use, maintenance and/or installation instructions voids this warranty, as does the use of non-authorized parts and repairs made by an unauthorized repair facility. 

  • Liability is limited to repairing or replacing the defective part(s) or products at our sole discretion. All other liabilities, in particular liability for damages, including, without limitation, special, exemplary, consequential, or incidental damages, are excluded. 

     

THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. NO EMPLOYEE, REPRESENTATIVE, OR DEALER IS AUTHORIZED TO CHANGE THIS WARRANTY IN ANY WAY OR TO GRANT ANY OTHER WARRANTY. 

  • CANCELLATION POLICY: Standard orders: Written cancellation request required within 3 days of invoice date; otherwise, a 25% restocking fee will be charged. Expedited ship date requests are non-cancellable. 

  • WARRANTY REPLACEMENTS: Parts replaced on a product that is under warranty will be warranted for the duration of that product’s original warranty 

  • PRODUCT RETURN: Opened products or products more than one year old cannot be returned for credit. There will be a 25% ($25.00 minimum) restocking charge on all items authorized for return. 

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